(Junior) CRM Expert (m/f)

Company
InstaFreight
Type
Vacancy
Location
Berlin
Website
https://www.instafreight.de/en/jobs

Description

(Junior) CRM Expert (m/f)

About us

We digitize the logistics industry, a €250+bn market in Europe! As the leading online road freight forwarding company
in Germany, we offer business customers a fully digital booking experience for logistics services – with one click only
and as simple as online shopping.

InstaFreight

  • Entrepreneurial, highly motivated and fun team with compatible professional backgrounds
  • Solutions to real problems in a complex industry
  • High degree of flexibility and freedom in a great learning environment
  • Experienced founding team with a proven track record funded by top-notch VCs
  • Once in a lifetime opportunity to build an innovative company and disrupt a multi-billion Euro industry.

About your role

  • Develop and drive CRM processes along the whole customer journey for a rapidly growing business
  • Implement the right tools to ensure highly scalable CRM processes including e.g. email flows, NPS surveys and other customer touch points
  • Conceptualize and execute outstanding customer activation or retention campaigns
  • Manage our day-to-day CRM in collaboration with e.g. our marketing and sales departments
  • Set up strong reports and run analyses to continuously improve CRM activities
  • Work closely with management and provide regular reports on CRM performance
  • Be part of an amazing team and challenge the status quo of the logistics industry

Requirements

  • You have a customer-focused attitude and you would call yourself a creative problem-solver
  • You have at least two years of professional experience in a CRM/marketing environment and managed scalable CRM processes
  • You are hands-on with an entrepreneurial „can do“ attitude and are willing to go the extra mile
  • You work in an analytical, process-driven and solution-oriented manner
  • You provide excellent quality results and stay cool, focused and fun in a stressful environment
  • You have a good understanding of available CRM tools and are confident with Salesforce, Excel, HTML
  • You speak English and German fluently
  • You are passionate about moving things forward, take full ownership of your projects and drive them with full force

Disrupt the logistics industry with us! Interested? Send us your application to jobs@instafreight.de